Terms and Services
Last Updated: 13 May, 2024
Welcome to Cyberverse LLC! We're thrilled to have you as a customer. These Terms of Service govern your access to and use of Cyberverse LLC's services, so please read them carefully. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our services.
Services Overview
Cyberverse LLC provides server solutions to individuals and businesses, including but not limited to dedicated servers, virtual private servers (VPS), cloud hosting, and related services.
Account Registration To use our services, you must register for an account with Cyberverse LLC. You agree to provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Service Level Agreement (SLA)
Cyberverse LLC strives to maintain high availability and reliability of our services. Our SLA outlines the uptime guarantee, response times for support requests, and compensation for any service interruptions beyond the defined thresholds. Please refer to our SLA document for detailed information.
Payment
You agree to pay all fees associated with the services you purchase from Cyberverse LLC in accordance with the pricing and billing terms provided to you. Payment methods accepted include credit/debit cards, PayPal, and other methods as determined by Cyberverse LLC.
Refund Policy
Cyberverse LLC ("we," "us," or "our") is committed to ensuring customer satisfaction with our server solutions and related services. This Refund Policy outlines the terms and conditions under which refunds are issued for our services. By purchasing our services, you agree to the terms of this Refund Policy.
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Refund Eligibility
Refunds may be issued under the following circumstances:
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Service Disruption: If Cyberverse LLC fails to meet our Service Level Agreement (SLA) commitments, resulting in significant downtime or performance issues that cannot be resolved within a reasonable timeframe.
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Cancellation Within the Refund Period: For certain services, we offer a refund period during which you may cancel your service and receive a full or partial refund. The refund period and eligibility criteria vary depending on the service purchased.
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Refund Process
To request a refund, you must contact our customer support team and provide relevant details, including your account information and the reason for the refund request. Refund requests are typically processed within a reasonable timeframe, subject to verification and approval by Cyberverse LLC.
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Refund Exceptions
Refunds are not available under the following circumstances:
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Violation of Terms: If you have violated any terms of service, acceptable use policy, or other agreements with Cyberverse LLC.
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Usage-Based Fees: For services billed based on usage, such as bandwidth or storage, refunds are not available for usage that has already occurred.
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Domain Registration Fees: Domain registration fees are non-refundable once a domain name has been registered or renewed.
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Method of Refund
Refunds are typically issued using the original payment method used for the purchase. In certain cases, refunds may be issued via alternative payment methods, such as account credits or checks, at our discretion.
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Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your financial institution for a transaction with Cyberverse LLC, your account may be suspended or terminated, and you may be subject to additional fees and penalties. We reserve the right to contest chargebacks and disputes to recover funds owed to us.
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Changes to this Refund Policy
Cyberverse LLC reserves the right to update or revise this Refund Policy at any time. We will notify you of any material changes by posting the updated Refund Policy on our website or through other appropriate channels.
Data Security and Privacy
Cyberverse LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect from users ("you" or "your") of our website and services. By accessing or using Cyberverse LLC's website or services, you consent to the collection and use of your information as described in this Privacy Policy.
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Information We Collect
We may collect the following types of information from you:
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Personal Information: When you create an account, contact us, or use our services, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
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Usage Information: We collect information about your interactions with our website and services, including your IP address, browser type, device information, and pages visited.
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Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content and advertisements.
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How We Use Your Information
We may use the information we collect for the following purposes:
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To provide and improve our services, including customer support and technical assistance.
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To process transactions and fulfill orders for our services.
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To communicate with you about your account, updates, promotions, and other relevant information.
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To personalize your experience and deliver content and advertisements tailored to your interests.
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To analyze trends, monitor the performance of our website and services, and prevent fraud and abuse.
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Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
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With service providers and business partners who assist us in providing and improving our services.
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With your consent or at your direction, including when you choose to share information on public forums or social media platforms.
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In response to legal requests or to comply with applicable laws, regulations, or legal processes.
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In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
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Data Security
Cyberverse LLC implements technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
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Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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Your Choices
You have the right to access, update, and correct your personal information. You may also choose to opt out of certain communications and cookies. Please contact us using the information provided below to exercise your rights.
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Changes to this Privacy Policy
Cyberverse LLC reserves the right to update or revise this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate channels.